If you’ve been reading this blog much at all you should know by now that I’m pretty well sick. Sick enough, in fact, that it’s incredibly painful and difficult for me to get up, get dressed, and venture out into the world. Every now and then I have to do just that for the sake of finding a new surgeon to help fix me so I no longer have to spend my days stuck in bed. Today was just one of those days. My Mom has been contacting as many surgeons as she can find listed through our insurance company, talking to them about whether or not they can help me. She has whittled the list down to the point where I only had two surgeons left on the list who were even willing to meet with me. The surgeon I had an appointment with today talked with my Mom two weeks ago, said he definitely took our insurance, and that he had experience handling this sort of thing, and that he was more than willing to meet with me. So great, everything was lined up; my Mom even called a few days ago to confirm the appointment. All was well.

    I get up after very little sleep, I get dressed despite feeling crappy, and I head out. We get to the office and even though the door is open, no one’s at the desk. We sit down, we wait, and wait, and wait… then suddenly, this guy comes out dressed in scrubs – not the doctor whose picture we saw on the website – and says, “I’ll be with you in a minute…” After an awkward pause, he looks up and says, “Hasn’t the nurse been out here yet?” We shake our heads as he goes, “Oh,” and then disappears again. A little while later, the nurse shows up in a tissy, explaining that their receptionist didn’t show up and blah blah blah. Like I wanted to hear that the doctors’ office I’m entrusting my life to is that mismanaged – thanks.

    It gets worse. This nurse is still looking at me like I’m a weirdo – you know, that look of, “Who are you and what the hell are you doing here?” That’s a little confusing when you have an appointment. She asks me my name and asks why I’m here, so I give her the spiel – “I’m Heather, I have a three o’clock appointment for a consultation regarding Dercum’s Disease.”

    As usual, I get a bizarre look in response to that, but this one had a little something extra. She asked me to spell my name, looked at her monitor, and said, “Um, you’re not in my computer.” Here comes another blah blah blah about how their computer’s been acting up and she doesn’t know what’s going on cause their receptionist didn’t show up, et cetera. But to top all that silliness off – after suggesting that I made the mistake and that I was in the wrong office, despite all the times my Mother confirmed – she looks at me and says, “Really, I don’t know why you’re here anyway, we don’t even accept insurance for any sort of operation like this.”

    Fabulous. They either were just trying to get me out of the office to continue whatever it was Doctor and Nurse were doing in the back room, or they were pulling a remarkable bait & switch on unsuspecting patients. I’ve heard of this happening before, but only in vague terms. Doctors tell you again and again what you want to hear, they’re even listed with insurance companies. But once you get into that office, the story changes, and suddenly you’re stuck with a bill that you have to pay in cash. I’m sorry, but isn’t that what I have insurance for? And hey, isn’t that what you said you’d take care of?

    I nearly lost it right there. I was so tired, so fed-up, so exhausted, in so much pain, and just generally miserable, that I came this close to crying right there in the office. I wanted to yell at her, telling her in graphic detail just how difficult it is for me to put clothes on, how humiliating it is for me to walk out of my house looking so hideous only to have to explain to some doctor how I’ll die from this disease no one cares about, how frustrating it is that plastic surgeons seem to be such cold heartless bastards, and how her boss was the supreme example of just what’s wrong with plastic surgery in this country and how it’s dinks like him that make this process of searching for life-saving treatment so incredibly painful and difficult for me and other Dercum’s patients. I wanted to flick her off as I stormed out that door, and believe me, that’s really, really unlike me.

    Instead I restrained myself, said simply that I was leaving, and I walked out the door. As my Mom and I approached the elevator, she decided to go back and find out exactly what the hell happened. I went down to the car and tried to ignore what just happened. I needed to calm down – the night before I’d made myself violently ill simply because I was stressed out. My stomach can’t take it anymore, I can’t take it. My body just starts giving up.

    Of course, my Mom didn’t find out anything from the tight-lipped blonde bimbo. Big surprise. Just like most people, they’ve been trained to look sad, repeating, “I’m sorry, I understand…”, all while messing you over. The words come out, but the meaning isn’t there, which only makes it all the more insulting.

    I’m mad. This is pointless. I’ve gone through so many plastic surgeons, and again and again I am met with nothing but used-car salesmen in white coats. The plastic surgery industry keeps talking about trying to improve their image, trying to promote the fact that they do more than just boob jobs and face lifts. They won’t get far if they keep certifying these hacks, if they keep putting people with life-threatening illnesses through such hell.

    It’s time to put my google ranking to good use. If you live in Northern Virginia and you need a plastic surgeon, avoid Chrysalis Plastic Surgery in Sterling, VA like the plague. The doctor there is Peter S. Klainer, and his staff couldn’t be any less professional. Thank God I still have one appointment left, with the chief of plastic surgery at Johns Hopkins. At least I know Hopkins takes my insurance, but that’s no guarantee anymore.

    I really hate this. I’m sick of life passing me by again and again, while I’m stuck on the sidelines. Hell, I’m not even on the sidelines because I can’t even see it go by. I found out today that my former partner is producing a TV show much like the one I’ve been working on, just with slight tweaks here and there. Nascar’s about to debut a show about their new drivers. Not only am I sick, but I’m getting screwed out of my dream, one that I could have accomplished if I hadn’t gotten sick. Nothing ever lets up, does it? It seems some of us are destined to be almost there, to have these great schemes and the brains to make it happen, but fate says no before we even have a shot. Ten years. Ten damn years of this. March is the anniversary, I don’t remember the exact day. But ten years ago I was shafted by a used-car salesman doctor who gave me the bone infection that started all of this. And it’s still happening today. What reason should I have to believe that it’s ever going to end? People try to reassure me, telling me I’m great and I’m smart and whatever, but that doesn’t amount to anything when your body gives up on you, when God doesn’t even give you a fair shot.